Black Woman – Richie Spice, posted with vodpod
#/watch/playlist/island-beats/c10ee5fb-643d-44d…, posted with vodpod
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Spring is here and is time to get out and enjoy that beautiful yard. From now until the start of winter the back yard (and sometimes front yard will be the site for graduation parties, holiday barbecues and just plain old family get-to-gethers. Gary’s Landscaping and Maintence knows that it takes lots of work and dedication to make that yard beautiful. Weather its removing overcrowded trees or puting in a new koi pond or adding new sprinklers to tackle the florida heat on your grass, they got the know-how to do it right. Imagine what a conversation piece the new Koi Pond brings to the saturday evening barbecue. To help you plan for your outdoor space here is TIP # 1 from the Florida-Friendly Landscaping Program
Before most avid internet users eat out these days, they will check one of the many review sites. So are you being reviewed?, are you following and even responding to these reviews. Most of all, do you use reviews as a means of improving your service. If you answered no to all of the above, you are missing on great opportunities to get your business found and have repeat customers. Select two or more of the many review sites. Then encourage your customers to leave you a review. Read these reviews and enact measures to improve experiences against negative reviews. Post a response occassionally, either to apologise for a customers’ bad experience or just to say thank you. If you purchase an existing business it may be necesary to post this information especially if the previous business had a lot of bad reviews. Here are some popular review sites: 2)Yelp 4) Tripadvisor
Telephone Etiquite Your phone is a gateway to your business. It is a way for customers to seek information from you whether the business is open or closed.
1) Use your voicemail, it is easy to set up and is available with all phones. Treat it as your personal secretary, where it gives information on your behalf. Add a simple message that gives the name of the business, operating hours, and location. Return all messages in a timely manner.
Example:- “Thank you for calling xyz restaurant. Our hours of operation are Mondays thru Fridays from 10am to 6pm. We are located at the corner of Cenral Avenue and James Street. Please leave a message after the tone.”
This message introduces your business, informs of your operating hours and provided an opportunity to hear from a prospective customer.
2) Answer the phone in a timely manner (within one to three rings). Be polite and be ready to provide information as necessary. That is, you must know basic information about the business and if not have someone on hand who does.
3) Use a pre-written script when answering. Large companies do it, why not you. It is a virtual greeting to a customer entering your business.
Example:- “Thank you for calling xyz. How may I help you today.” or “Its a great day here at xyz, how may I help”
Have it posted by the phone and inform every one to follow the script.
4) Above all by the end of the converstion, the caller must get the feeling that you felt pleased to talk to them and that your business is eager to provide the service.
On 3/24 I had the honor of attending the launch of Atlanta’s newest Caribbean radio program, Island Blend. The launch took place at the ecclectic Metro Fuxon restaurant and lounge in downtown Atlanta. Island Blend is the brainchild of Lou Brown aka DJ Lou. Since its inception late last year, the program which airs 10am to 12noon weekdays and 8am to 12noon saturdays on AM1100, has grown in popularity to Atlanta, South Florida and to online audiences across the nation. The event was hosted by DJ Lou who was beyond elated by the outpouring of support. In attendance was Jamaica’s Honorary council Mr. Vin Martin Esq., Mr Greg Cooper, General Manager AM1100, Miss Adriane Harden of Fight for Truth Radio among many other distinguished guest. Entertainment was provided by a host of performers including Island Flavor, SWAT Band and Monty Montgomery. With the advent of the recession, tightening of bank credit and lack of capital, small businesses need alternative solutions to help them garner needed resources. Partnering with another entrepreneur or small business can create opportunities for growth and expansion; therefore, the potential benefits of a partnership should be considered. more
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